Great service means happy customersat Mercedes-Benz Ottawa Downtown.
Your opinions on
Exceptional Service and a Seamless Purchase Experience!
I recently purchased a BMW 530i from Ottawa Downtown Mercedes, and I am very happier with the experience! From start to finish, Talya, my sales representative, provided top-notch service. She was knowledgeable, professional, and genuinely cared about making the process smooth and enjoyable.
Talya took the time to understand my needs, answered all my questions, and ensured I got the perfect vehicle. Her attention to detail and commitment to customer satisfaction truly set her apart. The entire team at Ottawa Downtown Mercedes made the transaction effortless, and I left feeling confident in my purchase.
If you’re looking for a luxury vehicle with outstanding customer service, I highly recommend Talya and the team at Ottawa Downtown Mercedes!
I’m delighted to share my memorable experience with the dealership. I have always wanted an E 450 coupe, and there could not be a better place than this. Even though I made up my mind about the car, I was hesitant to seal the deal, but due to the friendliness and professionalism of Tim Gobuyan and his top-notch customer care skills, he has convinced me 100% to get the car. He was accommodating and easy to reach. At the delivery of the vehicle, he was also there to welcome me and ensure I had the best experience. I was happy to meet Ali Youssif, who gave me the experience of owning a Mercedes by the reception and explaining all the car features.
I’m thankful for all the pleasant treatment I have received, and I owe it to Tim and Ali. And I love my car!
10/10 Car shopping experience. My sales man was Jackie (Jiahao) and was the absolute best. I came in looking to buy a older used car and got amazing customer service throughout the whole sales process. Was very happy with the way Jackie handled the sale and would recommend him to any looking for a car on their lot. Thank you again Jackie and the whole staff at Mercedes Benz Ottawa Downtown!
My experience with Mercedes-Benz Downtown (Ottawa) was very positive.
My adventure to purchase a car started with Duleep and Guan. Both are very easy to speak to, have good taste and offer solid suggestions. They have been patient with me as well as I did a factory order, and changed a few items here and there even after I initially put down my order (it was significant, I changed the colour of the leather seats and dash, and it was not a problem at all).
I also dealt with Holli who was very helpful with the financing, and took care of everything with ease and professionalism.
Finally, whilst the wait was about 6 months, it was well worth it in the end. My car was actually even nicer in reality than what I had expected in my mind. Ali walked through features with me and helped with some questions I had, and followed up with an email offering to sit down with me again to explore features in the car if I felt the need.
This is a very well run dealership; you walk in and they are always quick to offer assistance or guide you through the lineup if you have queries. When you purchase a vehicle, they are also well coordinated and organized which helps clients immensely as buying expensive cars can at time be nerve wracking, given all the paperwork, the large bank transaction, etc. They make it a very enjoyable and they ensure that you are familiar with the product before you hit the road.
If you are in the market for a luxury car, I would suggest that you visit this dealership and speak to the staff; they are kind, humorous, knowledgeable and engaging.
I recently purchased my new S550, and the experience was nothing short of amazing! Jackie provided exceptional service from start to finish. He made the entire process smooth, ensuring I was comfortable with all the features of my new car. his professionalism, knowledge, and friendly attitude made this an enjoyable experience. I truly appreciate your help and would highly recommend him to anyone looking for top-notch service.
Thank you for everything!
And
Talya Bouchard did an outstanding job! Even though I had owned a Mercedes before, Talya went the extra mile to explain every little detail about my new car, ensuring I had a full understanding of all its features. Her patience, professionalism, and dedication truly stood out. Mercedes-Benz should be extremely proud to have such a committed and knowledgeable team member. I will definitely be back for future purchases!
