Service Advisor
December 14 2020,
Mercedes Benz Ottawa Downtown is currently seeking to hire:
- Service Advisors ( Bilingual)
Compensation includes: Salary base and benefits (medical, dental, disability and life insurance)
Duties of a Service Advisor include:
- Greet all customers promptly or, if unavailable, acknowledge their presence
- Ability to communicate with customers regarding necessary and recommended work to be performed on their vehicle.
- Offer and arrange alternative transport for customers, if necessary
- Provide estimate for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting
- Coordinate with service department staff for customer vehicle servicing
- Complete detailed notes regarding work performed and recommendations
- Follow up and discuss with customer additional work necessary after inspection
- Handle customer complaints with care and resolve them promptly, or refer to Service Manager.
Requirements for the Service Advisor position:
- Experience as a service advisor
- Have auto technical knowledge
- Excellent customer service skill
- Bilingualism is an asset
- Experience with computer program( one eighty ) is an asset
