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Great service means happy customersat Mercedes-Benz Ottawa Downtown.

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Shabak Iqbal

Exceptional Service and a Seamless Purchase Experience! I recently purchased a BMW 530i from Ottawa Downtown Mercedes, and I am very happier with the... Read more

Exceptional Service and a Seamless Purchase Experience! I recently purchased a BMW 530i from Ottawa Downtown Mercedes, and I am very happier with the experience! From start to finish, Talya, my sales representative, provided top-notch service. She was knowledgeable, professional, and genuinely cared about making the process smooth and enjoyable. Talya took the time to understand my needs, answered all my questions, and ensured I got the perfect vehicle. Her attention to detail and commitment to customer satisfaction truly set her apart. The entire team at Ottawa Downtown Mercedes made the transaction effortless, and I left feeling confident in my purchase. If you’re looking for a luxury vehicle with outstanding customer service, I highly recommend Talya and the team at Ottawa Downtown Mercedes! Close

Master Vigilante (AJ)

I’m delighted to share my memorable experience with the dealership. I have always wanted an E 450 coupe, and there could not be a better place than th... Read more

I’m delighted to share my memorable experience with the dealership. I have always wanted an E 450 coupe, and there could not be a better place than this. Even though I made up my mind about the car, I was hesitant to seal the deal, but due to the friendliness and professionalism of Tim Gobuyan and his top-notch customer care skills, he has convinced me 100% to get the car. He was accommodating and easy to reach. At the delivery of the vehicle, he was also there to welcome me and ensure I had the best experience. I was happy to meet Ali Youssif, who gave me the experience of owning a Mercedes by the reception and explaining all the car features. I’m thankful for all the pleasant treatment I have received, and I owe it to Tim and Ali. And I love my car! Close

Paul Etienne Laliberté-Tipple

My experience with Mercedes-Benz Downtown (Ottawa) was very positive. My adventure to purchase a car started with Duleep and Guan. Both are very eas... Read more

My experience with Mercedes-Benz Downtown (Ottawa) was very positive. My adventure to purchase a car started with Duleep and Guan. Both are very easy to speak to, have good taste and offer solid suggestions. They have been patient with me as well as I did a factory order, and changed a few items here and there even after I initially put down my order (it was significant, I changed the colour of the leather seats and dash, and it was not a problem at all). I also dealt with Holli who was very helpful with the financing, and took care of everything with ease and professionalism. Finally, whilst the wait was about 6 months, it was well worth it in the end. My car was actually even nicer in reality than what I had expected in my mind. Ali walked through features with me and helped with some questions I had, and followed up with an email offering to sit down with me again to explore features in the car if I felt the need. This is a very well run dealership; you walk in and they are always quick to offer assistance or guide you through the lineup if you have queries. When you purchase a vehicle, they are also well coordinated and organized which helps clients immensely as buying expensive cars can at time be nerve wracking, given all the paperwork, the large bank transaction, etc. They make it a very enjoyable and they ensure that you are familiar with the product before you hit the road. If you are in the market for a luxury car, I would suggest that you visit this dealership and speak to the staff; they are kind, humorous, knowledgeable and engaging. Close

Wais Ebadi

I wanted to share my recent visit to the Mercedes dealership. Talya was a great advisor, she was very patient with me and understanding. Though I didn... Read more

I wanted to share my recent visit to the Mercedes dealership. Talya was a great advisor, she was very patient with me and understanding. Though I didn't end up purchasing the vehicle we looked at, I had to say that my experience with Talya was amazing and would recommend her for anyone who is looking to purchase from here. Close

Sonia Foot Care

I recently purchased my new S550, and the experience was nothing short of amazing! Jackie provided exceptional service from start to finish. He made t... Read more

I recently purchased my new S550, and the experience was nothing short of amazing! Jackie provided exceptional service from start to finish. He made the entire process smooth, ensuring I was comfortable with all the features of my new car. his professionalism, knowledge, and friendly attitude made this an enjoyable experience. I truly appreciate your help and would highly recommend him to anyone looking for top-notch service. Thank you for everything! And Talya Bouchard did an outstanding job! Even though I had owned a Mercedes before, Talya went the extra mile to explain every little detail about my new car, ensuring I had a full understanding of all its features. Her patience, professionalism, and dedication truly stood out. Mercedes-Benz should be extremely proud to have such a committed and knowledgeable team member. I will definitely be back for future purchases! Close

Bob McGarrie

Purchase parts

Great service!

Martin Li

Great Service

Great experience, thank you!

Danielle Brisebois

Madame

Knows how to explain in an easy way for all to understand. Questions not known, will find the answer and offer a follow up.

Jihad El-cheikh

Amazing service

Very easy to work with,amazing service:)

Anne-Marie

Great experience!

Purchasing and picking up of my new car was a great experience. The team was able to find me the right vehicle for my lifestyle and p... Read more

Purchasing and picking up of my new car was a great experience. The team was able to find me the right vehicle for my lifestyle and price point. Making arrangements went smoothly and car pick up was equally very good. They very efficiently showed me my new car's features and functions so that I was able to leave the dealership with a lovely new car and all the information I needed. Everyone was informative and gracious. Close

Hatem Zeineddine

Mister

Ilias was amazing, went over everything with me, even showed how turn on my cup holders.

Bryan Lai

Exceptionnel experience!

Isobel Bonnar

Thank you for taking the time to explain the inferences between my previous car and my new car as well as, answering my questions and... Read more

Thank you for taking the time to explain the inferences between my previous car and my new car as well as, answering my questions and sharing my excitement. I am confident I will use these great features. Thanks you also, for being patient with a smile and offering whatever follow up that I required. Great job! Close

Mario Lacasse

Happy

Exceptional service. We will definitely be back.

Manuela Gravel

Amazing

I've been pleasantly surprised with the offer and service received. At each stage, all questions were answered and personalized atten... Read more

I've been pleasantly surprised with the offer and service received. At each stage, all questions were answered and personalized attention was given. I'm very happy with my purchase and service received. Close

Wesley

Excellent service

Outstanding service and customer experience. Thank you very much!

Amy

Great service! Thanks for a great experience picking up my new vehicle. Ogilvie Mercedes does it right!